Questions, Reservations, and Meet-and-Greets

We welcome your calls, messages, and visits to learn about Home Away From Home Pet Boarding Day Care. Our team is available to answer questions, schedule tours, and assist with bookings for daycare, boarding, and grooming services. Good communication is central to our client relationships; we value clarity on health requirements, expectations, and logistics so every pet’s stay starts smoothly.

How to Reach Us

Fill out the form below and we'll respond promptly. For immediate assistance, call (808) 397-8877.

Contact Us

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Address

87-1101 Iliili Road, Waianae, HI 96792

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phone

(808) 397-8877

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email

homeawayfromhomepetboarding20@gmail.com

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walkins

Call to confirm availability

Why Visuals Matter

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For boarding or grooming during holiday periods, call well in advance.

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A meet-and-greet or temperament assessment is required prior to initial enrollment in daycare or group play.

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Provide vaccination records and any relevant medical notes when making a reservation.

What to Bring on Your Pet’s First Visit

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Current vaccination records (Rabies, DHPP, Bordetella for dogs; core vaccines for cats).

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Any medications in original packaging with dosing instructions.

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A familiar blanket or bed and labeled food.

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Up-to-date owner and emergency contact information.

Common Inquiries We Handle

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Reservation availability and pricing

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Vaccination and health requirement verification

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Medication administration procedures

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Special needs or senior pet accommodations

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Emergency contact and vet authorization forms

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Booking grooming services during a boarding stay

How We Communicate

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Booking Confirmations

Via phone upon reservation and follow-up reminders for arrival.

Pre-Boarding Instructions

Sent during the week prior to boarding to prepare your pet.

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In-Stay Updates

For extended stays or medical issues, we provide timely updates and photos when requested.

Post-Stay Notes

Brief summaries of behavior, appetite, and notable events during the stay.

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Emergency & After-Hours Contact

For urgent concerns after hours, call (808) 397-8877. If we are unable to take the call immediately, leave a voicemail with clear contact information and the nature of the emergency, and we will return your call as soon as possible. In critical medical emergencies, we will transport your pet to a local emergency veterinarian as authorized on your intake form.

Feedback and Reviews

Client feedback is essential to our continual improvement. We encourage reviews and will share opportunities to leave feedback after your pet’s stay. We also welcome direct suggestions via phone or in-person during tours.

Employment and Volunteering

Interested in joining our team or volunteering? Call (808) 397-8877 with a brief description of your experience and availability. We prioritize candidates with animal care backgrounds, experience with canine behavior, and a compassionate approach.

Frequently Asked Questions

  • How far in advance should I book?

    For holidays and peak seasons, we recommend booking at least 4–8 weeks in advance. For last-minute needs, call us — we may have limited availability.

  • Can you provide references or reviews?

    Yes. We can provide client testimonials upon request and encourage prospective clients to review our online presence and gallery.

  • What if I need to cancel?

    Cancellation policies depend on the type of reservation and season. Please call as soon as possible to discuss options and potential refunds or rescheduling.

  • Is there a waiting list?

    Yes. If we are fully booked, we can add you to a waiting list and contact you if a spot opens.

Contact Summary

For reservations, questions, or to schedule a meet-and-greet, call us at (808) 397-8877. Schedule a pre-boarding visit to meet our team and facility.



We look forward to meeting your furry family member.

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address

87-1101 Iliili Road, Waianae, HI 96792

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phone

(808) 397-7777

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email

homeawayfromhomepetboarding20@gmail.com

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Reservations

Recommended, especially during holidays & peak travel seasons